Terms and Conditions

1. Acceptance of Terms

Welcome to Yin & Well Acupuncture (“Yin & Well,” “we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your access to and use of our website located at https://yinandwell.com/ (the “Site”), including any content, functionality, online booking, contact forms, and services offered on or through the Site.

By accessing or using the Site, booking an appointment, or becoming a patient at our Zephyr Cove, Nevada clinic, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use the Site or our services. Read about our website accessibility and privacy policy.

2. Medical Disclaimer & No Guarantees

Yin & Well provides holistic health services, including fertility acupuncture, pregnancy support, women’s health care, Traditional Chinese Medicine (TCM), herbal medicine, cupping, cosmetic acupuncture, and microneedling. These services are intended to complement, not replace, conventional medical care.

• No Guarantee of Pregnancy or Specific Outcomes: We do not guarantee pregnancy, successful IVF/IUI outcomes, or the resolution of any specific medical condition. Individual results vary based on numerous factors, including age, diagnosis, overall health, and adherence to treatment recommendations.
• Not a Substitute for Medical Advice: Information provided on this Site or during consultations is for educational and wellness purposes only. It is not a diagnosis, treatment plan, or substitute for advice from your reproductive endocrinologist, OB-GYN, or primary care physician. Always seek the guidance of a qualified medical provider before starting, stopping, or changing any fertility treatment or medication.
• Emergency Care: If you are experiencing a medical emergency, call 911 or go to the nearest emergency room immediately. Do not rely on electronic communication with Yin & Well for urgent medical needs.

3. Use of the Website

You agree to use the Site only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else’s use and enjoyment of the Site. Prohibited behavior includes:

• Using the Site in any manner that could disable, overburden, damage, or impair the Site
• Attempting to gain unauthorized access to any part of the Site, server, or database
• Using any robot, spider, or other automatic device to monitor or copy our content
• Transmitting any viruses, malware, or harmful code
• Submitting false or misleading information through contact or intake forms

We reserve the right to terminate or restrict your access to the Site for any reason, without notice, at our sole discretion.

4. Appointments, Cancellations & No Show Policy

• Scheduling: Appointments may be requested through our online booking system, by phone, or via email. All bookings are subject to availability and confirmation.
• Cancellation Notice: We require at least 24 hours’ notice for cancellations or rescheduling of acupuncture and herbal consultations. Late cancellations or no shows may be subject to a cancellation fee up to the full cost of the scheduled service.
• Late Arrivals: If you arrive late, your session may be shortened to accommodate the next patient. The full service fee will still apply.
• Health Changes: Please notify us prior to your appointment if you are pregnant, suspect you may be pregnant, have a contagious illness, or have experienced any significant changes in your health status.

5. Intellectual Property

All content on this Site—including text, graphics, logos, images, videos, audio clips, digital downloads, and compilations of data—is the property of Yin & Well or its content suppliers and is protected by United States and international copyright, trademark, and other intellectual property laws.

You may view, download, and print pages from the Site for your own personal, non-commercial use. You may not reproduce, duplicate, copy, sell, resell, visit, or otherwise exploit our Site or its content for any commercial purpose without express written consent from Yin & Well.

6. User Accounts & Communications

If you create an account or submit a patient intake form through our Site, you are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. You agree to provide accurate, current, and complete information and to update it as necessary.

By providing your email address or phone number, you consent to receive communications from us regarding appointments, treatment reminders, and relevant health information. You may opt out of non essential communications at any time by following the unsubscribe instructions or contacting us directly.

7. Links to Third Party Websites

Our Site may contain links to third party websites or resources, including fertility clinics, research articles, or wellness resources. These links are provided for your convenience only. We have no control over the content or practices of these third party sites and accept no responsibility for them. Your use of third party websites is at your own risk and subject to their respective terms and policies.

8. Limitation of Liability

To the fullest extent permitted by applicable law, Yin & Well, Dr. Giselle Echeverri, DACM, L.Ac., and any affiliates, officers, employees, or agents shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or relating to:

• Your use of, or inability to use, the Site or our services
• Any content obtained from the Site or during treatment
• Unauthorized access to or alteration of your transmissions or data
• Statements or conduct of any third party on the Site
• Any injury, adverse reaction, or dissatisfaction with treatment outcomes

This limitation applies regardless of whether the damages are based on warranty, contract, tort, or any other legal theory, and even if we have been advised of the possibility of such damages.

9. Indemnification

You agree to indemnify, defend, and hold harmless Yin & Well, Dr. Giselle Echeverri, and our affiliates, officers, agents, and employees from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys’ fees) arising out of or in any way connected with your access to or use of the Site, your violation of these Terms, or your violation of any rights of another.

10. Governing Law & Jurisdiction

These Terms and any dispute arising out of or related to your use of the Site or services shall be governed by and construed in accordance with the laws of the State of Nevada, without regard to its conflict of law provisions. You agree that any legal action or proceeding arising under these Terms shall be brought exclusively in the state or federal courts located in Douglas County, Nevada, and you hereby consent to the personal jurisdiction and venue of such courts.

11. Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable for any reason, that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions.

12. Changes to These Terms

We reserve the right to update, amend, or modify these Terms at any time without prior notice. All changes are effective immediately when posted to this page, with an updated “Last Updated” date. Your continued use of the Site after any changes constitutes your acceptance of the revised Terms.

13. sms terms

Yin and Well Appointment Reminders. If you opt in when you book, you will get one text message 2 days before each appointment.

1. Message frequency: one message per appointment.
2. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help.
3. You can also call or text (530) 539-4545.
4. Carriers are not liable for delayed or undelivered messages.
5. See our privacy policy for how we handle your information.

14. Contact Information

If you have any questions about these Terms, your account, or our services, please contact us:

Phone: +1 (530) 539-4545
Email: hello@yinandwell.com